How to Transport Your Pet

 

Your pet's health and well-being is very important to us. Please make sure to carefully read all of the information provided in the Pet Connect section of our website.  The following steps below are intended to help walk you through the process and better prepare you for your pet’s trip.

How to Transport Pet Section 1

Confirm Your Pet is Eligible to Travel

Your pets health and well being is very important. Please take a moment to ensure all health guidelines are met.

Hawai'i travel restrictions

Pet meets health guidlines

Health certificate requirements

Pet is an acceptable breed

Weather - Certificate of Acclimation 
How to Transport Pet Section 2

Confirm You Have the Right Kennel

The comfort of your pet is our priority.


Kennel is properly labeled

Kennel is the correct size
How to Transport Pet Section 3

Call to Make a Reservation

Pet Connect reservations are accepted a minimum of 24 hours and a maximum 20 days prior to travel. Pet Connect reservations for interline or international travel must be booked within three to seven business days prior to travel. 

Before you call, please have the following infomation ready:
  • Breed
  • Age 
  • Size of kennel (length, width, height)
  • Approximate weight of the animal
  • Ship from and ship to cities
  • Date of travel
  • Shipper and cosignee info (name, address and phone)
  • Health certificates
Signing up for notifications
When you call to make a reservation, be sure to ask your agent to sign up for notifications so you can receive emails with tracking information on your pet. 
Cargo Call Center
5:00 am - 9:00 pm PST  
1-800-225-2752  
How to Transport Pet Section 4

Dropping Off Your Pet

On the day of your flight you will want to make sure you are fully prepared to drop off your pet. 
Please have the following ready upon arrival at the cargo facility:
  • Air waybill
  • Food and water certificate completed and attached to kennel
  • Health certificate signed by licensed veterinarian
  • One food dish and one water dish attached to the inside of the kennel and accessible from the outside
  • The flight number(s) to the final destination plainly marked on the kennel and the health certificate envelope
  • A complete name, address and a 24-hour phone number for the shipper and consignee marked on the kennel
Also consider:
  • Weather restrictions
  • Pet care and comfort
  • Drop-off location and hours
How to Transport Pet Section 5

Tracking Your Pet

If you signed up for notifications (step 3), you will receive status information by email.  
You can also track your pet online. Have your air waybill number ready and see the status of your shipment. 
How to Transport Pet Section 6

Picking Up Your Pet

Pets are available for pickup within one hour after arrival. Kennel charges may apply to pets not picked up four hours after arrival.
  • Confirm your pickup location and hours 
  • Have your air waybill number ready 
How to Transport Pet Timing Section

Timing

If you signed up for notifications (step 3), you will receive status information by email.  
You can also track your pet online. Have your air waybill number ready and see the status of your shipment.