Cargo Claims

Filing a claim for missing or damaged goods

All claims must be made in writing, within fourteen (14) days after the date of acceptance of the shipment by the consignee.

Exceptions:


To initiate the claim process, please complete the claim form found below.

Claim Form Instructions (pdf)
Claim Form (pdf)
Forma De Reclamacion (pdf)
Espanol Claim Form (pdf)
 

Filing a claim for a service failure


GoldStreak Guarantee: If not available for delivery within 2 hours of the flight’s scheduled arrival time, the freight charges may be reduced by 50%.

Priority Guarantee: If not available for delivery within 6 hours of the flight’s scheduled arrival time, charges may be reduced to the General shipment rate.
 
To initiate the service failure claim process, click the form below.

Service Failure Request Form (pdf)
 

Requesting a GoldStreak refund


Alaska Air Cargo guarantees shipment will be transported on the scheduled flight and recovered within 1 hour of the originally scheduled flight arrival time.

The following guidelines apply:
   

If you still have questions, contact our Cargo Call Center at 1-800-225-2752.