Pet Connect™ reservations are required for all live animal shipments and must be made at least 24 hours and more than 30 days prior to travel.

Before you call, please have the following information ready:

• Animal breed
• Age
• Kennel size (length, width, height)
• Approximate weight of the animal
• Ship from and ship to cities
• Date of travel
• Shipper and consignee info (name, address and phone)
• Required health certificates and travel documentation

Sign up for notifications

When scheduling your reservations, you may also request email notifications to receive updates and tracking information for your pet.

Cargo Call Center
5:00 am - 9:00 pm PS
1-800-225-2752

On the day of your flight, please make sure you and your pet are ready before arriving at the cargo facility.

Please have the following ready upon arrival at the cargo facility:

• Air waybill
• Completed food and water certification, attached to the kennel
• Health certificate signed by licensed veterinarian and issued within the required timeframe for your destination
• One food dish and one water dish securely attached inside the kennel and accessible from the outside
• The flight number(s) to the final destination clearly marked on the kennel and on the health certificate envelope
• A clearly labeled name, address, and 24-hour phone number for both the shipper and consignee on the kennel

Also consider:

• Weather conditions at the origin, transit, and destination
• Your pet's comfort and care needs
• The cargo facility's location and hours of operation

Preparing these items in advance helps ensure a smooth check-in and a safe, comfortable journey for your pet.