Claims

We regret that the handling of your shipment with Alaska Air Cargo made it necessary to file a claim.  If you wish to file a claim for missing or damaged goods or for a service failure, please use the online form at right to initiate a claim. Claims not submitted through the online form below are subject to automatic denial.   

Effective September 15, 2023, please expect a minimum of six weeks from the date of submitting your claim for our team to process your claim. 

Upon completing the online claim form, a confirmation that your claim has been submitted will appear on the page. Please print the page for your records. If you have any questions, you can reach the Cargo Network Support group at CCSupport.Claims@alaskaair.com.

Click to Start a Claim

Filing a Claim for Missing or Damaged Goods

All claims must be made in writing, utilizing the claim form below, within fourteen (14) days after the date of acceptance of the shipment by the consignee.

Exceptions:

  • Claims for hidden damage or loss, discovered by the consignee after leaving the cargo facility or airport, must be reported within fourteen (14) days after delivery of the shipment.
  • Claims for overcharges must be made in writing within ninety (90) days of receipt of billing.
  • The consignee must hold the shipping container, packaging and contents in the same condition as when damage or loss was discovered, for possible inspection by Alaska Air Cargo or its agents.
  • All transportation charges must be paid prior to claim consideration.
  • A claim will be considered without payment of transportation charges only when the consignee did not receive any part of the shipment.

Filing a Claim for Service Failure

GoldStreak Guarantee

If not available for delivery within 2 hours of the flight's scheduled arrival time, the freight charges may be reduced by 50%.

Priority Guarantee

If not available for delivery within 6 hours of the flight's scheduled arrival time, charges may be reduced to the General shipment rate.

Additional Service Guarantee Details

  • The product guarantee does not apply to dangerous goods shipments.
  • All requests for a reduction in freight charges due to a service failure must be made to Cargo Network Support in writing within 7 days of the service failure.
  • Only the shipper, consignee or third-party billing representative (whoever actually paid the freight charges) may file a request.
  • The service failure guarantee is applicable to Alaska Airlines flights and flights operated by Horizon Air and SkyWest on behalf of Alaska Airlines.
  • The guarantee is for transportation charges only with the following restrictions: flight cancellation or delay due to air traffic control, weather, weight and balance, or acts of God. Other restrictions may apply.