Cargo Claims

Filing a claim for missing or damaged goods

All claims must be made in writing, within fourteen (14) days after the date of acceptance of the shipment by the consignee.

Exceptions:


Filing a claim for a service failure


GoldStreak Guarantee: If not available for delivery within 2 hours of the flight’s scheduled arrival time, the freight charges may be reduced by 50%.

Priority Guarantee: If not available for delivery within 6 hours of the flight’s scheduled arrival time, charges may be reduced to the General shipment rate.
 
 
Select your type of claim and enter your air waybill number.

 

Airline code
Air waybill number
Please provide the Shipper’s CID or the Shipper’s name exactly as it appears on the air waybill
Shipper's CID
OR
Shipper's Name