Cargo Claims

We regret that the handling of your shipment with Alaska Air Cargo made it necessary to file a claim.  If you wish to file a claim for missing or damaged goods or for a service failure, please use the online form below to initiate a claim. Claims not submitted through the online form below are subject to automatic denial.   

If you have not received email confirmation that your claim has been received by our claims team within 24 hours of submittal, or if you have any questions, you can reach the Cargo Network Support group at CCSupport.Claims@alaskaair.com.

Filing a claim for missing or damaged goods

All claims must be made in writing, utilizing the claim form below, within fourteen (14) days after the date of acceptance of the shipment by the consignee. 

Exceptions:


Filing a claim for a service failure


GoldStreak Guarantee: If not available for delivery within 2 hours of the flight’s scheduled arrival time, the freight charges may be reduced by 50%.

Priority Guarantee: If not available for delivery within 6 hours of the flight’s scheduled arrival time, charges may be reduced to the General shipment rate.
 
 
Select your type of claim and enter your air waybill number.

 

Airline code
Air waybill number
Please provide the Shipper’s CID or the Shipper’s name exactly as it appears on the air waybill
Shipper's CID
OR
Shipper's Name