How to Use our Booking System

• Better tracking tools: Follow a shipment’s details by looking up the AWB number – even without logging in. 

• More notification options: Sign up for AWB email notifications in the tracking tools and receive updates on a shipment’s status every step of the way. 

• Improved shipping details: See where your shipment is – from tender to manifest to flight arrival to the moment it’s received at the warehouse and ready to pick up. 

• View flight schedules and capacity: Check nonstop and connection itineraries, aircraft type and general capacity availability without logging in. If you have an account with us to book online, the system will automatically calculate available capacity for your shipment based on the shipment details. If you are calling us to book your shipment, please check aircraft dimension charts first to ensure your cargo will fit before you call. * 

• Product updates: General Freight is now booked to a flight. This service remains a deferred product, but you will be able to book more General Freight capacity across our network. 

*Note: Shipments containing human remains and live animals must be booked through our cargo call center.  

A guide to customers with online accounts.  The guide includes how to:

• Create new bookings 
• Subscribe to notifications for a shipment 
• Save templates for recurring shipments